I was able to accomplish that for the original $4,500 I deposited, however the wired funds could not be withdran in this manner. I was advised I had 5 days to liquidate all my positions and withdraw all funds only to my checking account. The next day I received notice from Gemini that my account was being closed. I attempted to move my BTC to my cold storage wallet after my purchase. Supposedly transactions from wired funds can be transferred to a wallet immediately, there is no holding period. I am new to trading Crypto and all information I have researched advises to move your assets (purchased coins) to a wallet as soon as possible because many exchanges have **** hacked. On AugI made a wire deopist of ***** and purchased BTC. The money for these transactions, totaling $4,500, were ACH deposited from my checking account. I made several purchases between Between August *****. On approximately August 24, 2023, I opened an account with ******************** to trade Crytpo. As of December 2021, BBB is still noting persistent issues with complaints filed against the company such as account verification delays, frozen funds, and difficulty in reaching a company representative to assist with resolving the problems. Some complaints allege that the company’s verification process for withdrawals or transfers is holding up the transactions. A large majority of consumers have reportedly reached out frequently to Gemini Trust Company LLC but cannot get a response about how to fix the situation with their accounts. Most complaints mention that the Bitcoin currency in their accounts is inaccessible to them. Since the beginning of January 2021, BBB has noted a dramatic increase in the number of complaints filed with BBB against Gemini Trust Company LLC. Consumers are telling BBB about their experiences after signing up for an account with the company. BBB files indicate a Pattern of Complaints about account management concerns and customer service issues for Gemini Trust Company LLC.
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